Announcements
Our Token-based Restoration policy now includes Item refund and the eligibility criteria for Enchant Fail Restorations has been updated. More info: Token-based Restoration Policy
We are currently aware of the latency issue affecting all game servers in Live. Our team is investigating the issue. If you are experiencing the issue, please submit a copy of your DxDiag to our Support Team so we can gather information and narrow down the issue. Thank you for your patience!
We are aware of the issue with the Homunculus system messages. This will be addressed in the future patch.
Due to a recent increase in support ticket volume, please expect temporary delays in responses. Rest assured that the Customer Support Team is doing its best to respond to all requests as quickly as possible and is working to prioritize time-sensitive inquiries.
We apologize for the inconvenience, and we thank you for your patience.
Frequently Asked Questions
- What is the new Automated Hunting System?
- Responsible Gaming: In-game Tools
- Beware of Scams
- Race Change Service FAQ
- Token-based Restoration Policy FAQ
- Token-based Restoration Policy
- I Have Not Received The NCoin I Purchased.
- Recurring Pack FAQ
- How Do I Purchase NCoin?
- Upgrading from Launcher 1.0 to 2.0
- Security FAQ
- Account Sharing
- Creating an NC Account
- Personal Data Guide
- Account Deletion FAQ