Happy Holidays from the Customer Service team!The CS team would like to wish you and your family Happy Holidays! From the 12/24/16 to the 01/02/17, the CS team will be available but response times may be longer.
Yahoo Email CompromiseToday Yahoo announced that more than one billion user accounts had been compromised back in 2013. If you are currently using a Yahoo email address to access your game account, we strongly recommend that you update your email password. Also, please ensure you are changing your email password on a regular basis. To help ensure you keep your account secure, please take a moment to review our Security FAQ found Here.
Server Transfers Disabled for the Holidays 12/15- 01/04
Server Transfers will be disabled beginning 12/15/2016 until 01/04/2017. Important Dates:
- 01/04/2017 - Queues open again for transfers.
- 01/11/2017 – First Character transfer of the new year.
Frequently Asked Questions
- Race Change Service FAQ
- Shadai's Shiny Box - Brooch Jewels
- Issue - Adenian Tattoos Display Incorrect Values
- Resolved - Prestige Pack Hero Coin Issue
- SP Cap Updated
- XP Lose Issue Resolved
- Red Thread of Fate quest
- Installation Instructions
- How do I run the Game Advisor application?
- Can't Launch Game Due to GameGuard - Avast Issue
- Microsoft Ends Windows XP Support on April 8, 2014
- I Have Not Received The NCoin I Purchased.
- Unable to buy NCoin? Available Purchase Options
- Recurring Pack FAQ
- What is NCoin and how can I buy it?
- Why Am I Seeing Taxes On My Purchases?
- What does "Truly Free" mean?
- NC Account Platform Update FAQ
- I forgot my login name
- I am not receiving my verification emails
- Game Account Creation in NC Account
- Password Issues
- Creating an NC Account
- Account Sharing