Flushing DNS

As a troubleshooting step to resolve some issues related to connectivity, we recommend you try clearing your DNS (Domain Name System) cache. To do so, please follow the steps below:

Windows 8

1. While on the desktop, press Windows Key + X.
2. Select Command Prompt (Admin).
3. Type ipconfig /flushdns and press Enter.

Windows 10

1. Press Windows key and search for “Command Prompt”
2. Right click on the command prompt program and run as admin
3. Type ipconfig /flushdns and press Enter.

Windows Vista/ Windows 7

Windows Vista requires that you run the command prompt in Administrator Mode to perform these functions. To start the command prompt in administrator mode:

1. Click Start.
2. Select Programs.
3. Select Accessories and locate the Command Prompt shortcut.
4. Right click the Command Prompt shortcut and select Run as Administrator from the drop down menu.
5. Type ipconfig /release in the command prompt.
6. Wait a few seconds for a reply that the IP address has been released.
7. Type ipconfig /renew in the command prompt.
8. Wait a few seconds for a reply that the IP address has been re-established.
9. Type ipconfig /flushdns in the command prompt.
10. Close the command prompt and attempt to make a connection

This should clear your DNS cache. You may need to perform this command a few times.