Charges occur when a customer purchases a game or additional content. If you did not make these purchases, please see below.
How do I get a refund for these charges? What if I do not recognize this charge?
If you have charges on your billing statement from NCSOFT that you wish to dispute or would like to request a refund, we can be reached by phone (866.367.9516) or email (firstname.lastname@example.org).
Please provide the following information:
- First and Last Name on Credit Card
- Last 4 Digits of Credit Card
- Billing Address
- Date Charged
- Amount Charged
If additional information is needed to process the request, one of our representatives will contact you within 24 hours. For all other issues, please log in and submit a ticket.