- Close out any 3rd party processes that may be interfering with the NCSOFT Game Launcher. You can do this by following the steps for the Windows command MSCONFIG here. In addition to this, we ask that you disable or even temporarily remove any security software installed as we have seen these types of programs cause these errors as well.
- If you’re using a router or a wireless connection, bypass all other network devices and connect directly to your Modem with an Ethernet cable. For assistance with this click here.
If your issue still persists after trying all the suggested steps please submit a Technical Support Request. We recommend you run a DXDIAG first and attach the results to your support help request. For help with how to do this, please reference the KB Article here.