Lineage II Support

I haven’t received a Purchase Notification Email

If you purchased an item and received a purchase submitted message on your screen but have not received a confirmation email, this means that your purchase has not yet completed. Purchase notification emails are only sent to the email address on file once the purchase completes. If/when the purchase is captured/successful, or if the purchase attempt is declined, you will receive an email notifying you.

It’s possible it may take a few hours for your purchase attempt to complete. For more information on the timeframe, please review this article.

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