[Updated 01/20/2023] If you wish to request a Compound/Enchant Fail Restoration, please refer to the list below for the items that are ineligible for this service.
You may also read the eligibility criteria in our Token-based Restoration Policy article. Please take note that not all ineligible items are listed. The NCSOFT Support Team will let you know if your item is eligible to be reversed in response to your request.
Ineligible Items List
Live
- Brooches and Brooch Jewelry
- Ancient Kingdom Cloaks
- Mammon’s Magic Staff/Freya’s Ice Staff/Master Yogi's Staff
- Shilen’s Soul Crystal
- Dragon Shirts
- Zodiac Agathions (Charms and Bracelets)
- Super Advanced Seed Bracelets
- Artifacts of Power
- Collection System Items
- Sayha’s Talismans
- Mysterious Dragon Slayer weapons
- Tersi’s Soul Crystal (Time-limited event items)
- Kain's Soul Crystal
Classic
- Brooches and Brooch Jewelry
- Ancient Cloaks
- Dragon Pendants
- Dragon Belts
- Talisman of Fate
- Talisman of Power
- Zodiac Agathions
- Eva’s Hair Accessories
- Heroic Circlet
- Collection System Items
- Clan Contributions
- Mysterious Dragon Slayer weapons
Aden
- Compound/Enchant fail restoration service is not available for Aden.