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Lineage II Support

  • Game Support Quest, bug or in-game problem? Bad behavior?
  • Account Support Help with passwords, account creation or login?
  • Technical Support Installation issues, crashing during gameplay?
  • Billing Support Unknown charge? Need help making a purchase?
  1. Lineage II Support
  2. Game Support
  • Game Support Quest, bug or in-game problem? Bad behavior?
  • Account Support Help with passwords, account creation or login?
  • Technical Support Installation issues, crashing during gameplay?
  • Billing Support Unknown charge? Need help making a purchase?

Contact Us

  • Submit a Ticket
  • My Tickets

Game Support

Frequently Asked Questions

    Questions & Answers

    • What is L2 Coin?
    • Open Source License
    • What is the new Automated Hunting System?
    • Known Issues
    • What are the time zones for each server?
    • I took a long break from the game, was my character deleted?
    See all 9 articles

    Gameplay Tips

    • How to Obtain L2 Coin?
    • Responsible Gaming: In-game Tools
    • Beware of Scams
    • Unable to interact with L2 Store window
    • Hero Coin Rewards Program FAQ
    • Clan Leadership Transfer Request
    See all 7 articles

    Account Services

    • Name Change Service FAQ
    • Gender Change Service FAQ
    • Race Change Service FAQ
    • Server Transfer Service FAQ

    Gameplay Support Policies

    • Token-based Restoration Policy – Ineligible Items List (Compound/Enchant Fail Restoration)
    • Token-based Restoration Policy
    • Token-based Restoration Policy FAQ
    • Automated gameplay & 3rd party program use
    • NCoin Refunds Policy

    Contact Us

    • Submit a Ticket
    • My Tickets