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Lineage II Support

  1. Lineage II Support
  2. Billing Support
  3. Purchases
  • Game Support Quest, bug or in-game problem? Bad behavior?
  • Account Support Help with passwords, account creation or login?
  • Technical Support Installation issues, crashing during gameplay?
  • Billing Support Unknown charge? Need help making a purchase?

Contact Us

  • Submit a Ticket
  • My Tickets

Purchases

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  • Common Payment Error Codes and Error Messages
  • I Have Not Received my Prestige Pack I Purchased
  • Can’t Purchase Prestige Pack! Receiving “Something went wrong, please try again later!” Error Message.
  • I haven’t received a Purchase Notification Email
  • Why do I have Different Order Numbers for a Single Purchase?
  • Can’t Purchase Prestige Pack with Credit Card – Button is Grayed Out
  • Can I Remove My Card on File?
  • How much is NCoin?
  • Why am I having problems subscribing with PayPal®?
  • Why am I having problems paying with PayPal®?
  • NCSOFT Charges on your billing statement
  • I Have Not Received The NCoin I Purchased.
  • Unable to buy NCoin? Available Purchase Options
  • Recurring Pack FAQ
  • How Do I Purchase NCoin?
  • Why Am I Seeing Taxes On My Purchases?
  • Recurring Monthly Pack
  • How do I cancel my Recurring Pack subscription?
  • If I purchase NCoin on my game accounts can I use it to buy items on either?
  • PayPal® Purchase Option Restrictions

Contact Us

  • Submit a Ticket
  • My Tickets